Feedback Triage Automation
A live n8n workflow that classifies incoming teacher feedback and drafts a first-pass response automatically, then routes it for human review.
- Role
- Scoped, built, tested, and debugged the workflow
- Timeline
- 2025
- Outcome
- 24/7 runs unattended, no manual triage step left
The problem
Incoming teacher feedback arrived unstructured and had to be manually read, categorised, and responded to one at a time — a slow, repetitive task that ate into time better spent on coaching and observation.
What I built
A live n8n workflow, wired to the Claude API, that automatically classifies incoming feedback by type and drafts a first-pass response. Every draft is routed for human review before anything goes back to a teacher — the automation handles the repetitive first pass, a person handles judgment.
Challenges
Getting this from "works in testing" to "runs unattended" meant working through real edge cases: ambiguous feedback that didn't fit a clean category, malformed inputs, and making sure the classification step was conservative enough that borderline cases got flagged for a human rather than silently misrouted.
Outcome
The workflow is designed, tested, debugged, and now running unattended in production.